For administrators, entering into a multi-year agreement with a new IT partner is a huge deal due to not only the impact on firm operations, but the impact on your reputation as well. Unfortunately, IT companies have a habit of making contract terms more complicated than they need to be,
You don’t need us to tell you how an unresponsive helpdesk impacts productivity and morale within your organization. Law firms and associations come to us all the time with precisely this problem, and they know exactly what would cost them to not solve it. We also understand why you might
Microsoft’s Windows 10 Operating System reaches end of life October 14, 2025. If you remember the end of Windows 7, you’ll know that “end of life” means Microsoft will no longer offer security patches, bug fixes, or updates to that operating system. Running a machine outside of manufacturer’s support is
Let’s begin with some perspective: Artificial intelligence is not the first transformative technology to affect our businesses, nor will it be the last. We’ve been in the IT industry since 1991. We’ve seen the advent of email, the internet, cloud computing, remote work, and more—and we’ve helped our clients navigate
This article is going to be a little different. I’m Heinan, Optimal’s Founder & CEO, and I have LOTs to share with you about the equipment I use to stay productive. Optimal, like many other organizations, has embraced hybrid work. For me this means splitting time between the office, my
There’s a budding misconception that the prevalence of cloud computing has brought about the obsolescence of business continuity planning. We’ve been in the IT industry since before the internet was a thing and we’ve been preaching the benefits of cloud computing since we had to define what “the cloud” even
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