Optimal Insights

Plain-English answers to your questions about technology best practices.

Phishing Scams that Bypass Microsoft MFA: How to stay protected

Multi-factor authentication (MFA) has long been touted as one of the best ways to secure online accounts. In a 2019 report, Microsoft found that MFA can prevent 99.9% of cyberattacks—a rather powerful statistic. As time would tell, businesses were not the only ones moved by this data; cybercriminals were quite

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How Poor IT Support Threatens Cybersecurity

You don’t need us to tell you how an unresponsive helpdesk impacts productivity and morale within your organization. Law firms and associations come to us all the time with precisely this problem, and they know exactly what would cost them to not solve it. We also understand why you might

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Yes, You Should Probably Replace that Windows 10 Machine

Microsoft’s Windows 10 Operating System reaches end of life October 14, 2025. If you remember the end of Windows 7, you’ll know that “end of life” means Microsoft will no longer offer security patches, bug fixes, or updates to that operating system. Running a machine outside of manufacturer’s support is

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