Years Industry Experience
%
Premium Managed IT Services
Proactive, Strategic Technology Guidance with a Premium Support Experience
Premium Experience
Your business has important goals, and you don’t have time to waste on an unreliable helpdesk. Here’s how clients feel about ours.
"Very quick and thorough in resolving my issue, keeping me informed of the steps involved right until the end. Awesome, awesome employee. Thank you so much!"
20-person law firm
"Such a pleasure to work with the outstanding team at Optimal. Mallory and Travis are professional, courteous, knowledgeable, and worked seamlessly as a team to resolve my issues."
80-person consulting firm
"I appreciate that your tech support staff not only fix issues, but they also explain what happened and processes to follow for future events."
50-person trade association
"Mallory is extraordinary on all levels -- knows how to rectify my IT issues efficiently, reassuring and calm (makes me feel like I'm her only customer), and truly wants to make sure I'm pleased with the outcome. Clone her!!"
200-person small business
"If there were a rating higher than excellent, I would assign it to Optimal every time. You are always so prompt, thorough, helpful, accurate, and just plain good, consistently."
350-person nonprofit
"The engineer that assisted me, Andrea, was very thorough and informative. I believe the engineer went above and beyond to assist me and answer my questions in depth and with knowledge."
50-person law firm
I can always count on Matt to come up with a timely and thorough solution to whichever issues come his way, and this one was no exception.
60-person consulting firm
"My support person, Ryan, was so friendly, kind, patient, and helpful! The service I receive from optimal makes me feel comfortable to call with questions. Everyone is very respectful. Thank you!"
350-person charity
What We Provide
Our flagship, comprehensive support service combines strategic and proactive support elements for a predictable fixed investment each month. Your partnership with Optimal Networks includes, at minimum:
It’s our commitment to an ego-free, empathetic partnership that guides our approach to technology management.
“Optimal established a level of trust immediately in three ways: demonstrating technical expertise, doing what they say they’re going to do, and not always looking to sell us the latest technology just because it’s available.”
Client Success Story
What You Get
24/7 Responsiveness
Your team needs reliable assistance to get them back to work quickly whenever and wherever they encounter a technology issue. Our friendly and efficient remote support team is there for you all day, every day.
Strategic Support
When you partner with Optimal you’re assigned a dedicated Client Success Manager who will engage with your executive team at a business level. They dig into where your firm is headed and how technology can help get you there smoothly and safely
Proactive Guidance
Our engineers have pre scheduled visits with our clients each month to perform health checks, catch trends that might indicate a brewing problem, and offer forward-looking recommendations based on best practices for your industry.
Accountability & Results
Our service has multiple avenues for quality assurance including regular check-in calls, a 4-star system for resolved issues, quarterly business reviews, project success criteria, and annual surveys. We ensure we are held accountable to the results that matter to you.
The thought of switching partners making you sweat? Our process minimizes risk and maximizes buy-in.