“The majority of my time was being spent taking complaints, relaying these to the IT company, and then following up on issues. I can now focus on the human resources, operations, and marketing initiatives necessary to move the firm’s growth plans forward.”
“Optimal established a level of trust immediately in three ways: demonstrating technical expertise, doing what they say they’re going to do, and not always looking to sell us the latest technology just because it’s available.”
“Before, our team would gather and say ‘it would be great if we could…’ but now we can. There is an increased organizational confidence in our technology which impacts the psychology of our team.”