Whether the separation is amicable, hostile, or indifferent, letting an employee go is never an easy process—as the COO of our outsourced IT firm, I know this all too well. Besides any emotional burden, there is also a lot for the employer to take care of on the tactical
Recently, we published a piece on how to evaluate an internal IT team. Here, we discussed how to assess your employees based on their customer service skills, system uptime, communication skills, and organization and time management. When it comes to outsourced IT teams, though, the story changes a bit. For
When you’re a non-technical person, it isn’t always easy to know whether your technical resource truly knows what they’re doing, or if they’re just really good at Googling quick fixes and feigning confidence. We’ve seen it over and over again when organizations call our company in to assess their technology
No large-scale corporate initiative will be successful without executive buy-in. This holds true whether we’re talking about marketing, sales, accounting, or otherwise. It can seem particularly difficult to get this kind of buy-in, however, when the initiative you’re promoting is technical in nature. Let’s face it: no matter how
We all know how critical data backup is to your organization’s longevity (at least, you will if you’ve been paying attention to any of our other articles on the subject). In fact, many organizations are willing to invest thousands of dollars each month in a comprehensive backup and disaster recovery
Let’s start with a story. Back in February 2011, a well-intentioned employee of Massachusetts General Hospital took various files home with her so that she’d be able to continue working over the weekend. Come Monday, she bound the files back up with a rubber band, put them in her bag,
You're all signed up! Thanks for being part of the Optimal community.