As originally published on Law Technology Today, October 8, 2020 Leveraging technology to attract, delight, and retain clients by Heinan Landa | Optimal Networks, Inc. For years there has been a crisis of customer service within the legal industry. Even before the pandemic created a physical disconnect between your attorneys
As originally published in Legal Marketing Association, August 26, 2020 The Client Experience of the Future with Heinan Landa | Optimal Networks, Inc. The success of the modern law firm hinges on its ability to adapt and pivot. Even before being struck by a global health crisis, the profession has been
As originally aired on The Partner Podcast July 31, 2020 Leveraging Technology to Build and Strengthen Client Relationships (From Anywhere) with Heinan Landa | Optimal Networks, Inc. The Partner Podcast is a show hosted by Scott Love with content exclusively for law firm partners. Topics range from productivity, mental health
As we continue to observe social distancing guidelines and stay-at-home orders, it’s clear that we’ll all be working from home for at least another several weeks.
As more of us shift to working from home and generally practicing social distancing, it’s important that we still find creative ways to build our personal and professional relationships.
As originally published in Attorney at Law Magazine, March 18, 2020 How to Harness Technology for Your Firm’s Competitive Advantage Below is an excerpt adapted from Heinan Landa’s upcoming book The Modern Law Firm: How to Thrive in an Era of Rapid Technological Change. In his excerpt Landa reviews how to
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